ATP Written at Richmond, MIFR 10-Hr at Stuart
January 28, 2010 from Rick Roof
From: Rick Roof <---@dynamicaviation.com> Date: Thu, Jan 28, 2010 at 5:08 PM Subject: RE: Following-up on your first day at ATP To: training@allatps.com Ben.. Everything at RIC was exceptional. Crew was professional and welcoming. I appreciate how you handled this problem from the start and the gift card was a very nice final touch. Many leaders could learn from your example on how to handle customer issues. Thank you and well done! Rick Roof Director of Flight Operations ISR Dynamic Aviation
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